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Missing serial numbers

Question asked by stormcrow on Feb 13, 2013
Latest reply on May 7, 2013 by nabeel
None of our drive serial numbers show up in the GUI, regardless if they are locally attached or connected via HBA. Every one of our drive info files look like this:

    [root@job logs]# cat
    Disk                :    sde
    Vendor              :    ATA
    Model Number        :    Hitachi HDS72404
    Serial Number       :    unknown_serial
    Firmware Revision   :    A250
    Size                :    7814037168

What would cause this?